<p><br />Chat Conversation Start</p> <p>1.3M people like this including Frederik Muller and 6 friends<br />Telecommunication Company<br />2:54PM<br />I am a pensioner. I have a MTN contract which was under written by Autopage years and years ago. Autopage closed down last year sometime. I was unaware of this. I did not receive any notifications via sms or e-mail that I should not pay my monthly contract to Autopage any more, but directly to the account of MTN. This I only found out AFTER MTN suspended my services. I sent MTN the proof of the 5 months I continued paying into Autopage's account on SEVEN different occasions. I have six reference numbers where I reported my problem to MTN's outsources Call Center in Umhlanga Rocks. I sent MTN my banking details on four different occasions as well as my ID copy. My services have been suspended since 27/02/2017 to date. I am due for upgrades on both my contracts but cannot do so because of this problem.. I am unable to get MTN's head office contact details. I have phoned the call center on 22 occasions!! I have pleaded, begged, shouted, threatened - TO NO AVAIL !! i HAVE NOT SKIPPED ANY INSTALLMENTS ON THIS CONTRACT YET MY SERVICES ARE STILL SUSPENDED. Do you have any advise what I can do?? I have asked for any of their Directors contact details but that is more difficult than dying!! I have sent e-mails to each and every MTN e-mail address I could find with NO response!! What to do next????<br />
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that your number *** have been reconnected on the 10/04/2017 and your account is up to date please try to use your phone it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that we have evaluated your account and picked up that your number *** have been reconnected on the 10/04/2017 and your account is up to date please try to use your phone it should work accordingly.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***5
Best regards,
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