Mtn client illtreatment

Hello Peter

My name is Mr ML Mo***eng ***

I had a cellphone contract with Mtn i could settle my contract on time due to unforseen financiall challenges I then requested a arrangement with Mtn on the 5th May 2021

The first payment of R300 as agreed upon i paid was on the 17th June and July 2021

August month Mtn did not debit my account for the agreed R300 monthly repayment

I then sent Mtn an email on the 4th and 9th September 2021 inquiring as to why Mtn did not debit my account

There was no response

Again on the 15th and 17 November 2021 I sent Mtn an email inquiring if there was any outstanding amount i owed Mtn

There was no response at all

I made a payment of R300 on the 17th November , December 2021 and 17th January 2022

Again on the 17th January 2022 i inquired if there was any amount i still owed

Again there was no response

So i tried to apply for a cellphone recently and my application was declined Because apparently i have 8 unpaid Mtn installments which amounts to R2500

Mtn is seriously and negatively affecting credit score and chances to qualify for credit

I do not owe Mtn anything they fix this negativity towards name i am unable to get credit because of Mtn

Remove my name from your systems as a defaulting payer

And for what reason is Mtn doing this to me

Why Mtn why ???