1 reviews | Active since May 2015
mtn client care &tech dept bad service
<p>I have since wednesday no outgoing mail I did call mtn since then every day client service transfer me to the tech dept the tech department confirm they have a outgoing server problem yet do not now after 4 dat ehen it will be fixed and told me I must speak to custemer care regarding losing R16 000 business in this 4 days because my emails did not reaced destination within deadline. Again this morning i did spoke to client service got trasnsferd to tech dept and back to client service Ref no ********** 18 agan I was told they dont know when the problem with outgoing server will be fixed</p>
after the 7th person phone me a couple of min ago I explaind the problem again also mentioned that the tech dept said they have an outgoing server problem he told me i must log on to MTN and send it from their, I told him I already tried yet it is not posible(theier are no outgoing mail on their site) he ask me for my pass word to reset it then apperentley the problem will be resolved after explaining again that the problem are with MTN outgoing server and this will not solve the problem he hang up on me. Well done MTN personell for proving your incompatance and bad client service
after the 7th person phone me a couple of min ago I explaind the problem again also mentioned that the tech dept said they have an outgoing server problem he told me i must log on to MTN and send it from their, I told him I already tried yet it is not posible(theier are no outgoing mail on their site) he ask me for my pass word to reset it then apperentley the problem will be resolved after explaining again that the problem are with MTN outgoing server and this will not solve the problem he hang up on me. Well done MTN personell for proving your incompatance and bad client service
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
thank you for responding and outgoing server problem
thank you for responding and outgoing server problem
after my previouse complaints and MTN appology's I had internet and email for 1 day in the past 3 weeks the latest reason from MTN is that HUAWEI are bussy with repairs and updates on the tower close to me. However with this i day email I did received an outrages bill from MTN for data used even though their was problems with the Internet and email due to problems admitted by MTN and the fact that I was unable to go on line it seems that they sure do expect me to pay for the tower repairs or part of their fine they got from the Nigerian goverment. I did lock a complaint on the 23rd ref no *** and although i was promised that a superviser or manager will return my call I am still waiting!!!!!
I miss the days of Altech Auto page in 10 years they nerver over billed me shut down towers or any other problem even with the 1 insedent in 10 years it was corrected and I had convermation before the call was ended not 3 weeks of complaints to un-companant staff and bills that sky rocket without even be able to use the service they bill you for
after my previouse complaints and MTN appology's I had internet and email for 1 day in the past 3 weeks the latest reason from MTN is that HUAWEI are bussy with repairs and updates on the tower close to me. However with this i day email I did received an outrages bill from MTN for data used even though their was problems with the Internet and email due to problems admitted by MTN and the fact that I was unable to go on line it seems that they sure do expect me to pay for the tower repairs or part of their fine they got from the Nigerian goverment. I did lock a complaint on the 23rd ref no *** and although i was promised that a superviser or manager will return my call I am still waiting!!!!!
I miss the days of Altech Auto page in 10 years they nerver over billed me shut down towers or any other problem even with the 1 insedent in 10 years it was corrected and I had convermation before the call was ended not 3 weeks of complaints to un-companant staff and bills that sky rocket without even be able to use the service they bill you for