MTN Clearwater Mall (Cosmo-Net)

On 13 July 2015 I took my phone to the store and booked it in for repairs. I got the phone back on 21 August 2015 without anything done to it. I went to the store on 25 August 2015 and laid a complaint with the store manager, Edwin. The phone was again booked in for repairs. I collected the phone on 17 September 2015 and again nothing was done to repair it. I was referred to Fred van Niekerk (Cosmo-Net Regional Manager). I phoned him and emailed him. He rep**** saying I must take the phone back to the store as he will collect it there and also look into the problem. Since then I have heard nothing from him or MTN. It's been about 3 1/2 months that I have been without my phone and still have to pay for it every month. MTN is just as bad as Vodacom when it comes to service and customer service and after this they have lost another client. It seems that MTN does not want to resolve any problems for their clients and just keeps on passing the buck instead of taking responsibility. MTN is very quick to take your money every month but when it comes to a simple thing like repairing a phone, customer service goes out the window. Oh wait, they don't have that in their company