Mtn Clearwater is so useless

I went to Mtn Clearwater on the 23rd September to apply for a contract, and I was told that my profile has not been migrated to their new system. They kept on saying they will call me to keep me updated about the progress of the application. Till today I’m still waiting and nothing has been resolved. Their Mtn complaint department is useless. They keep telling me that they have lodged a query with another department but still nothing.