1 reviews | Active since May 2015
MTN Clearwater - Dont care customer attitude
<p>Hi there, </p> <p> </p> <p>We were here at MTN store nearby PicknPay store. We app**** for a new contract on Saturday 08/10 and been asked to collect the device on Sunday 09/10 via SMS notification . We did wait for more than 30 mins and none of the four staff members who give the new contract on seat. After asking we found out they are gone for lunch.... really? All four were gone at the same time.... that's pathetic and careless service. </p> <p> </p> <p>Regards </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***