MTN Clearwater Delayed Contract

[Your Name] [Your Address] [City, State, Zip Code] [Your Phone Number] [Today's Date]

MTN Clearwater Branch [Branch Address] [City, State, Zip Code]

Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with the service I have received at your Clearwater branch in regards to my recent cellphone contract application.

I app**** for a cellphone contract at your store approximately a week ago(22/09/2023) . Initially, I understood that some time would be required for the necessary checks and approvals. However, the situation has become increasingly frustrating as I have not received any updates on the status of my application for the past 3 days. (Since date of writing this)

I was informed that my contract was approved three days ago, and yet I have not received any information or communication regarding when I can expect to receive my cellphone. This lack of transparency and communication is unacceptable and has left me feeling frustrated and concerned about the level of service provided by your branch.

I kindly request immediate assistance and clarification regarding the delay in processing my cellphone contract. I believe that as a customer, I deserve to be kept informed about the progress of my application, and I am entitled to timely and efficient service.

I expect a prompt response to this complaint and a resolution to this matter. Please provide me with a clear explanation for the delay and a specific timeline for when I can expect to receive my cellphone.

Sincerely,