1 reviews | Active since Dec 2014
MTN CLEARWATER ANDRETENTIONS DEPARTMENT - PATHETIC
I HAVE BEEN TO CLEARWATER NUMEROUS TIME THIS WEEK AND FIRSTLY I WAS ADVISED TO CALL 808, I CALLED LOGGED A TICKET AND AM STILL WAITING FOR A CALL FROM THE RETENTIONS DEPARTMENT.<br> <br> I WENT BACK TO MTN CLEARWATER AS I GOT THROUGH TO A GENERAL CALL CENTRE AND THEY TOLD ME CLEARWATER CAN GIVE ME THE AMOUNT TO PAY SO THAT I CAN UPGRADE.<br> <br> I WENT BACK AND MTN CLEAWATER GAVE ME ANOTHER NUMBER TO CONTACT i AM GOING TO BE CALLING AS THIS IS PATHETIC SERVICE AND CLEARLY A WASTE OF TIME.<br> <br> MTN IS THE WORST SERVICE PROVIDER NAMELY CLEARWATER BRANCH THAT I HAVE EVER BEEN TO AND WOULD ADVISE THAT YOU REALLY LOOK INTO IT!<br> <br> AS THEY ARE REALLY ARROGANT AND NEVER ARE ABLE TO ASSIST AND RUDE ALWAYS KNOW BETTER!
Thank you for posting .
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that an early upgrade was requested for this line however could not be about.
Whilst we value your continued support, MTN however is obligated to adhere to the policy and process that has been outlined in the Consumer Protection Act. This process protects you as a customer as well as MTN as a financial institution.Prior to the CPA, the remaining 3 months of the contract term was added to the new contract thus extending the contract term to 28 months in some cases. This was frowned upon and changed to accommodate you as a customer. .
The upgrades are now processed strictly on month 21 to avoid financial loss to the company and also the extended contractual period by ensuring that the contract remains at 24 months.
The upgrade in this regard can only be processed in September per your eligibilty.
Regards,
Nomonde.
REQ:***
Thank you for posting .
Please accept our apologies for the delayed response and for any inconvenience caused.
Our records indicate that an early upgrade was requested for this line however could not be about.
Whilst we value your continued support, MTN however is obligated to adhere to the policy and process that has been outlined in the Consumer Protection Act. This process protects you as a customer as well as MTN as a financial institution.Prior to the CPA, the remaining 3 months of the contract term was added to the new contract thus extending the contract term to 28 months in some cases. This was frowned upon and changed to accommodate you as a customer. .
The upgrades are now processed strictly on month 21 to avoid financial loss to the company and also the extended contractual period by ensuring that the contract remains at 24 months.
The upgrade in this regard can only be processed in September per your eligibilty.
Regards,
Nomonde.
REQ:***