MTN Clearwater

Clearwater MTN I would like to report MTN Clearwater Thabo Ma***eng and the manager Sbongile Latha Since end July 2022 I have gotten a contract phone from them. Thabo give me a phone that he said worked exactly like Samsung phone all apps will work etc etc "Amazing Deal" so ones I had the phone in the first day notice the phone couldn't use the apps that I was using or couldn't use other network have to be MTN after I told him that I have a Cell C data sim he never told me that I won't be able to use other network. So I went back to MTN and he still tried to tell me the phone works the same etc etc etc I told him that it's just going to be a lost because I use paid app and those app doesn't work on the phone and the sim I told him I use cell c data sim and and and. So eventually they told me I need to give the phone everything back sim card all they are cancelling the contract taking back the phone everything then one's that's done then I can re apply for new phone. So before 3 days I give phone everything back didn't even open the simcard nothing plastic all on. So then my August bill came and I was charged for the device and contract and a pro rata, again I phone or contract I don't have so immediately I went back and the Manager Sbongile Latha at MTN Clearwater assisted me said she will sort it out and my account my account will be in a credit because of the debit order that was overcharged. So then end September came and again they debit me for the device and contract again. I even have the Manager Sbongile Latha personal cell number have all the proof of sending messages calling emailing but no one is getting back to me and my account is still in error, my credit score is bad all because they are not doing anything at all. If I go to the store they said manager not there I was even at Head Office MTN again they couldn't help me its now January 2023 and still nothing from them they just keep taking my money or trying to because I have blocked my debit order. Then I get messages and my phone got cut off more than ones because I don't pay but till now nothing was done to my account and no one is responding. I am doing payment towards my other lines but I'm in error because I don't pay the device I don't have I want to cancel one of my contracts that's ended but they won't allowed me because they said my account is in error so now I'm paying monthly for a device that I don't need to pay anymore! I have emailed, called and whatsapp for December statements till now 15 January 2023 I have not get 1 response. I really don't know what to do to get this matter sorted.

Till now 06 February not being sorted nothing and still *****ing my money every month I have to carry bank cost etc