MTN CLAIMS COMPLAINT

I logged a claim on the 29/11/2019 & only received feedback on the 10/12/2019 and even then I constantly had to call in to find out if there is any feedback on the claim, it took them 2 weeks to approve my claim.

I paid the excess fee on the 24/01/2020 and my device was only collected on the 07/02/2020, it was such a struggle to get the device to be collected as I spoke to different agents who gave me different information and others placed me on hold and dropped the line.

today is the 21/02/2020 and I am still waiting for my device, I do not have a phone and I need my phone for work purposes, I called in as I now have to call in and check if there is any feedback as they do not bother to communicate on the alternative number I gave on my form and I was told that I will only get my phone next week as the Claims department failed to approve the quote from the repair center on time.

My question is why should as a client suffer because they failed to do their work? My manager is now breathing down on my neck because I am unable to do my Provider visits without a phone & the lady from the MTN Store in Canal walk was just as useless because she told me that there is nothing they can do as MTN claims is with a 3rd party company. I am an MTN client and whether the claims department is an outsource or not shouldn't affect me as those are internal issues that has nothing to do with me. Might get a warning at work for failing to do my job because of MTN!!!