AS
Anele S
1 reviews | Active since May 2011
13 Jun 2016, 10:22
MTN Claims
<p>I have logged an insurance claim at the MTN store on 1 June. They gave me the documents and a reference number. i have been trying from 06 June to get through to the claims department to make sure they received my claim. I have faxed it through again. Every day since then I have been trying to get through with no success. I have been holding at time for more than 40 minutes but no success. this is really a problem as I am paying for something that i dont have. they promise you everything but when it comes to a claim you can't get hold of anyone. they say turn around is 5 days via their email but i think they mistaken. i am not sure whether there is anyone answering their calls as you are on the line for longer that 40 minutes. i would really like some assistance.</p>
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Replies (2)
MTN South Africa's replyOfficial
13 Jun 2016, 14:39Good Day Aneles,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
MTN South Africa's reply13 Jun 2016, 14:39
Official
Good Day Aneles,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ: **********
Best regards,
AS
Anele S's updateReviewer Update
15 Jun 2016, 06:14Dear Zukiswa
i spoke to u 2 days ago where u said that you will escalate this to the insurance department. I have been to the myne store yesterday and still it has not been escalated. They don't pick up anything on the system. Is your apology for real. I really need to rethink my service provider. This goes for a lot of people. I are only good when you pay but as soon as there is a probleme the assistance is out of the door
AS
Anele S's update15 Jun 2016, 06:14
Reviewer Update
Dear Zukiswa
i spoke to u 2 days ago where u said that you will escalate this to the insurance department. I have been to the myne store yesterday and still it has not been escalated. They don't pick up anything on the system. Is your apology for real. I really need to rethink my service provider. This goes for a lot of people. I are only good when you pay but as soon as there is a probleme the assistance is out of the door