1 reviews | Active since Feb 2017
<p>My phone stopped working and what a unbearable, highly inconveniencing the Mtn Claim Process through Pinnacle Marketing has been. The calls centre continuously cuts you off, you lucky to even get through. No one bothers to respond to your emails. No one contacts you for your claim. There are no loan phones available like before. And even when escalated urgently, you still don't get a response. The WORST customer experience I have ever been through! 31 days later & still no response!</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to Pinnacle to assist with a call back for an update on claim submission.
A call back will be done to provide information on claim status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to Pinnacle to assist with a call back for an update on claim submission.
A call back will be done to provide information on claim status.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Best regards,
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