MTN CLAIM DEPARTMENT
<p>i HAVE REPORTED MY MTN MOBILE PHONE AT A MTN SHOP IN BLOEMFONTEIN MIMOSA MALL AND PERSON GAVE ME REFERENCE NUMBERS TELLING A COURIER WILL COME AND COLLECT PHONE. THIS IS A MONTH AGO NO FEEDBACK</p> <p>THEN I SEND MAILS TO MTN HEADOFFICE AND THEY JUST SAY I MUST HAND IT IN AT A SHOP AND THE SHOP SAY I MUST WAIT FOR COURIERS (BUT I PAY FOR INSURANCE ON PHONE) </p> <p> </p> <p>I MUST UPGRAGE SOON BUT WITH THIS SERVICE THAT NO ONE CAN HELP WHY MUST I STAY WITH MTN ?????</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance Division to assist with feedback on claim status. A call back will be done on Monday to advise further on claim ,
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an urgent escalation has been sent to our Insurance Division to assist with feedback on claim status. A call back will be done on Monday to advise further on claim ,
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin
Best regards,