RM
Refilwe M
1 reviews | Active since Sept 2018
11 Sept 2018, 10:23
MTN circus
MTN's bad service is beyond words. A ********** account has been opened in my Mother's name and we are being sent from pillar to post firstly switch board can't transfer to the legal department and we are told only customer service can. After being put through to customer service they tell us they cant and only switch board is able to do so. It's because of their poor internal processes that we are in this predicament to start with, on top of that they are unable to supply us with a simple letter stating the fact that the account is ********** and will be fixed.
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MTN South Africa's replyOfficial
16 Sept 2018, 19:00Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that we have evaluated the account and picked up that ********** have been resolved and we have requested for clearance letter to be sent to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply16 Sept 2018, 19:00
Official
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
kindly be advised that we have evaluated the account and picked up that ********** have been resolved and we have requested for clearance letter to be sent to ***
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,