KN
Khanyiswa N
1 reviews | Active since Apr 2018
16 Apr 2018, 11:14
MTN chowing DATA
hello Peter
I bought 2GB data on Friday and was rewarded with an extra 1GB. By Saturday midday its was all gone. I bought another 2GB with an extra 1GB free, but by 19;00 it was 800MB. I called customer care and the person told me my "auto-update" is on, but when I checked it is off. Sunday morning it was 779 and I went to check. The data was off most of the day but I only turned it on if I check notifications. Last time I checked it was 772MB but within 5 minutes it was 9Kb. When I called MTN I was told I have not restricted my applications so they were consuming data at the background. The only apps which were on was facebook, messages, email and whatsapp, then I switched everything off. I then bought a 100MB data but within 20seconds it was all depleted.
I called them again but no one would give me the answer I want.
This is ****************. Even if the tariffs have gone up, but surely that is ridiculous. I can't be consuming that amount of data on twitter, instagram, facebook and whatsapp.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
16 Apr 2018, 11:21Good day Khanyiswa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the dates that you are querying fall on an invoice that we have not billed you for. We can only investigate your complaint after your invoice date which is 20/04/2018. If there are any errors, you will be refunded as we have already billed you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Apr 2018, 11:21
Official
Good day Khanyiswa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the dates that you are querying fall on an invoice that we have not billed you for. We can only investigate your complaint after your invoice date which is 20/04/2018. If there are any errors, you will be refunded as we have already billed you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
16 Apr 2018, 11:21Good day Khanyiswa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the dates that you are querying fall on an invoice that we have not billed you for. We can only investigate your complaint after your invoice date which is 20/04/2018. If there are any errors, you will be refunded as we have already billed you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply16 Apr 2018, 11:21
Official
Good day Khanyiswa,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that the dates that you are querying fall on an invoice that we have not billed you for. We can only investigate your complaint after your invoice date which is 20/04/2018. If there are any errors, you will be refunded as we have already billed you.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
KN
Khanyiswa N's updateReviewer Update
16 Apr 2018, 12:06Thank you for your reply.
But what must I do in the mean time? I'm afraid to buy another data that will be depleted again within minutes, at the same time I cannot be offline forever.
Should I now wait for you to investigate before I load another data?
KN
Khanyiswa N's update16 Apr 2018, 12:06
Reviewer Update
Thank you for your reply.
But what must I do in the mean time? I'm afraid to buy another data that will be depleted again within minutes, at the same time I cannot be offline forever.
Should I now wait for you to investigate before I load another data?