RM
Ross M
1 reviews | Active since Mar 2012
23 Sept 2019, 11:04
MTN Chooses how cleints pay
HI MTN. I found it amazing that you guys are allowed to change payment method to cash from debit order, and then complain when I have not paid. never mind that the monthly invoices I get from you never showed me behind in payment. Also has there been any interest charged on my arrears that was caused by you. On top of that my phone is suspended. That just not acceptable. I accept that I have not paid my account however that was due to billing error on Nedbanks side not mine. I please ask that I get a proper statement from MTN as well as all interest paid back t me and phone connected again today. It is unbelievable what MTN does.
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Replies (2)
MTN South Africa's replyOfficial
23 Sept 2019, 13:22Good day Mr Miller
Thank you for taking time to raise your concerns with MTN
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our Telephonic conversation I have received the proof of payment , line is reconnected.
We have updated your statement delivery method to *** as from the next bill cycle you will receive them via email.
Trust all is in order
Thank you
Warm Regards
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our Telephonic conversation I have received the proof of payment , line is reconnected.
We have updated your statement delivery method to *** as from the next bill cycle you will receive them via email.
Trust all is in order
Thank you
Warm Regards
Zamokuhle Ngubane
MTN
Best regards,
MTN South Africa's reply23 Sept 2019, 13:22
Official
Good day Mr Miller
Thank you for taking time to raise your concerns with MTN
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our Telephonic conversation I have received the proof of payment , line is reconnected.
We have updated your statement delivery method to *** as from the next bill cycle you will receive them via email.
Trust all is in order
Thank you
Warm Regards
Zamokuhle Ngubane
MTN
Thank you for taking time to raise your concerns with MTN
Kindly accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our Telephonic conversation I have received the proof of payment , line is reconnected.
We have updated your statement delivery method to *** as from the next bill cycle you will receive them via email.
Trust all is in order
Thank you
Warm Regards
Zamokuhle Ngubane
MTN
Best regards,
RM
Ross M's updateReviewer Update
23 Sept 2019, 14:34hi Zamokuhle,
Thank you for your assistance. it was sorted out really quick.
Have a great day and thanks you.
Regards
Ross
Thank you for your assistance. it was sorted out really quick.
Have a great day and thanks you.
Regards
Ross
RM
Ross M's update23 Sept 2019, 14:34
Reviewer Update
hi Zamokuhle,
Thank you for your assistance. it was sorted out really quick.
Have a great day and thanks you.
Regards
Ross
Thank you for your assistance. it was sorted out really quick.
Have a great day and thanks you.
Regards
Ross