JV
Jonny V

1 reviews | Active since Jul 2016

28 Jul 2016, 19:40

MTN choking data for nothing, I want t bac****!

<p>Dear Hello Peter</p> <p> </p> <p>I have been with MTN since 2003 and still think to this day that they truly are the best. I just recently had a horrible experience on the 29th of May. </p> <p> </p> <p>I loaded the weekly 1G like I always do every week and it normally lasts me about 6 days or so. To my surprise, on that particular day the data didn't even last 5 hours???? How is that even possible? I called 808 the Monday after and was promised that someone would come back to me. Called them again a week later, still nothing. Went to the MTN store in Pretoria Sunnypark and they sent an e-mail but no one rep****. I sent another e-mail, and i was told the same junk that someone would come back to me.</p> <p> </p> <p>Its two months later and still my query is not attended to. No one can show me where and how the data was made use of, which is why I need my gig back and no stories. I'm super annoyed where I'm at right now and I just need to be sorted.</p> <p> </p> <p>I'll appreciate a proper response please.</p> <p> </p> <p>Regards</p> <p> </p> <p>Jonny</p>

0
Replies (2)
MTN South Africa
MTN South Africa's reply29 Jul 2016, 13:26
Official

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

On the system is shows that you did get the data and you did make use of it.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards

Thabelo

REQ: **********

JV
Jonny V's update31 Jul 2016, 11:23
Reviewer Update

That's not even a reply to what I wrote about, you ignoring the issue at hand again. No one has come back to me with proper proof on how and where the data was used.

Please do your research and go through my file then come back with proper feedbac****!!!