1 reviews | Active since Dec 2010
Mtn Cheats me into paying R2/mb on data
I bought Xbox One and had to download a 2Gb update before I could use it. SMS messages from MTN earlier the day state that I received 1GB of data, as well another 1GB free since my billing cycle is from the 15th to the 15th. This day was the 15th of Sep 2015. So I phoned Mtn to confirm how much data I have. Spoke to a Sharon, who confirmed that I have 3Gb available, she even noted it on the system for the next call centre agent. I then used my phone to download the update on my new XBox, only to get a SMS stating that I have gone out of bundle. I phoned MTN who confirmed that my account will be suspended and that I went out of bundle. My account will now be suspended from the 16th this month to the 15th next month, AND I must pay R2/mb for 1GB of data. Only then they confirmed I only had 1GB data in actual fact even though my previous conversation with them confirmed 3GB and even though SMS messages from them confirmed 2GB. I use CellC data at 1c/mb, I will never ever agree at paying R2/mb. I think this is the end of the line for me and MTN. The lie from the call centre agent will cost me over R2000.
Thank you for your post.
We sincerely apologize for the delayed response and for any inconvenience incurred.
Please find the below attached link to view the rates billed out of bundle rate
https://www.mtninternet.co.za/GetIt/Pages/InternetPackages.aspx
Warm regards,
Keitumetse
REQ:***
Thank you for your post.
We sincerely apologize for the delayed response and for any inconvenience incurred.
Please find the below attached link to view the rates billed out of bundle rate
https://www.mtninternet.co.za/GetIt/Pages/InternetPackages.aspx
Warm regards,
Keitumetse
REQ:***
