BV
Bernard V
1 reviews | Active since May 2011
08 May 2018, 16:04
MTN Cheats
We travelled overseas for 2 weeks, and while we were away one or two people called repeatedly - but I did NOT answer. MTN charged me for each MISSED call of between 5-9 seconds R70 EACH time. That is serious cheating!!
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Replies (5)0
Replies (5)
MTN South Africa's replyOfficial
10 May 2018, 11:39Dear Bernard,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have credited your account for the roaming charges as a goodwill gesture for the inconvenience caused. Going forward please take note of our billing works when roaming. You can view more info here https://www.mtn.co.za/Pages/InternationalRoaming.aspx
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 11:39
Official
Dear Bernard,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have credited your account for the roaming charges as a goodwill gesture for the inconvenience caused. Going forward please take note of our billing works when roaming. You can view more info here https://www.mtn.co.za/Pages/InternationalRoaming.aspx
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's replyOfficial
10 May 2018, 11:39Dear Bernard,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have credited your account for the roaming charges as a goodwill gesture for the inconvenience caused. Going forward please take note of our billing works when roaming. You can view more info here https://www.mtn.co.za/Pages/InternationalRoaming.aspx
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply10 May 2018, 11:39
Official
Dear Bernard,
Thank you for taking the time to tell us why our service failed to meet your expectations.
We value your business, and would like to address your concerns as quickly as possible.
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you.
Kindly note we have credited your account for the roaming charges as a goodwill gesture for the inconvenience caused. Going forward please take note of our billing works when roaming. You can view more info here https://www.mtn.co.za/Pages/InternationalRoaming.aspx
It is my goal to restore your confidence in our company by solving this problem and preventing it from happening again.
Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
Sincerely,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
BV
Bernard V's updateReviewer Update
10 May 2018, 12:04Thank you Willem
I am grateful to you for re-funding me. However, as a goodwill gesture?
How CAN you charge me for a call I never received/answered.
You ask me to read your gobbledee-**** legal stuff - quote [cut and paste, whatever] the specific line in it where you say you CAN charge me. Maybe I need to refer this to the ombudsman as I cannot see how this is legal
I await your response
Bernard
BV
Bernard V's update10 May 2018, 12:04
Reviewer Update
Thank you Willem
I am grateful to you for re-funding me. However, as a goodwill gesture?
How CAN you charge me for a call I never received/answered.
You ask me to read your gobbledee-**** legal stuff - quote [cut and paste, whatever] the specific line in it where you say you CAN charge me. Maybe I need to refer this to the ombudsman as I cannot see how this is legal
I await your response
Bernard
BV
Bernard V's updateReviewer Update
18 Jun 2018, 14:49Hello again Willem - I have yet to see this reflected on my statement? Please advise
BV
Bernard V's update18 Jun 2018, 14:49
Reviewer Update
Hello again Willem - I have yet to see this reflected on my statement? Please advise
BV
Bernard V's updateReviewer Update
02 Sept 2018, 12:13I have yet to see this refund in any of my statements - please show me where this was done?
BV
Bernard V's update02 Sept 2018, 12:13
Reviewer Update
I have yet to see this refund in any of my statements - please show me where this was done?