Mtn Chatsworth pick n pay very distasteful service Still no internet or assistance

I have been dealing with Riyasat from the pick an pay center,

My router is giving me issues since the day of purchase 27th December 2023. I have communicated this to him an was told to the router probably wasn't configured on time and i should switch off an try again after 10 minutes. We did this and it seemed to work, however since yesterday it is doing the exact same thing again. I had tried communicating with Riyasat an no response to date with my router still not working.

Red light keeps appearing.

I need assistance urgently!!!!!!!!!

Yesterday the 03/01/24 We went to the store another consultant assisted us he however didn't know what he was doing the expression on his face would chase a customer out the store he questioned my hubby an asked him if he had did something to the device, an re configured it am Said Riyasat didn't do that an now we won't have an issue, we came back home put it on waited 10mins as requested an still no internet red light still shows, Today the 04/01/24 Riyasat responded to my messages an had told me if i had no response on his whatsapp i should've came in store, ( no automated response was given apon messages being sent how the hell are we suppose to know you on leave) So hubby went in store today an Riyasat configured an did his own thing on the system an was very arrogant an told me he did everything an now we should try it so we tried it at home today @ 15:35pm and light is still red so we sent him a picture an told him about it for the 3rd time, his response was an i quote please cancel the deal an sorry for the inconvenience as that's all he can do an can't do anymore than what his suppose to do. I then contacted moolz the branch manager of pick n pay mtn Chatsworth Durban an advised him accordingly he asked me to Whatsapp him all communications with his store, It's now 18:04pm 04/01/24 waiting a response and resolution from Moolz.

ALL WE WANT IS RESOLUTIONS WE DO NOT WANT DRAMA IT'S THE NEW YEAR, WE WANT RESOLUTION AND FIXING THE PROBLEMS NOT TELLING US "INDIRECTLY CANCEL IT AN **** OFF"

I HAVE NEVER EXPERIENCED THIS WITH ANY SERVICE PROVIDERS, THIS IS MY FIRST CONTRACT WITH MTN AN ALL I GET IT A BIG **** YOU AN NO RESOLUTION TO FIXING MY PROBLEM, THEY DO NOT EVEN HAVE A I.T SUPPORT IN STORE LIKE VODACOM HAS. THEY JUST DON'T KNOW WHAT THEY ARE DOING THEY REALLY NEED PRODUCT KNOWLEDGE TRAINING ON BOTH NETWORK AND DEVICES.

I AWAIT MOOLZ RESPONSES TOMORROW THE 05/01/24 I would like to hear what the "Branch manager has to say about his consultants asking customers to cancel" instead of assisting the customer to save a customer due to the economy all sales should be saved, go beyond limits to assist your customers make sure they will come back to your store to upgrade,newlines,migrate,etc... COME ON MTN !!!!!!!