MTN charging R1000 for nothing, non-existant customer service
<p>MTN deducted R1000 from my data account for absolutely nothing. This, after they had implemented a usage cap on my account (as requested by me). I have sent multiple emails to their customer service but have not been able to resolve this. The only feedback I received was from Palesa Phoku who said that I had used R1000 worth of data (I don't have an open line).</p> <p> </p> <p>This is unacceptable and clearly MTN doesn't care to fix it. If it weren't for the ridiculous costs of cancelling a contract I would've cancelled already.</p> <p> </p> <p>INVOICE NO.: E ********** 16<br />ACCOUNT NO.: A ********** </p>
Good day Mr Kruger
Thank you for your post.
As per your conversation, your MTN account is in order. Please note your bill went high due to extra data charges on the 5 gig data contract as the usage limit on that data contract is R1000. To avoid your bill going over you would need to change your usage limit to R0.
Should you need to change your usage limit kindly dial *141*5# then option, 1 then, then option 1 again.
Regards
Angela
REQ:***
Good day Mr Kruger
Thank you for your post.
As per your conversation, your MTN account is in order. Please note your bill went high due to extra data charges on the 5 gig data contract as the usage limit on that data contract is R1000. To avoid your bill going over you would need to change your usage limit to R0.
Should you need to change your usage limit kindly dial *141*5# then option, 1 then, then option 1 again.
Regards
Angela
REQ:***
That is impossible. I personally confirmed that a usage cap was in place since MTN overcharged me earlier in 2016. I am not even using the sim ! You are not even looking into this, just giving the same generic response. How can my my bill be R199 for 4 months then suddenly jump to R1199??? I AM NOT USING THIS SIM!
That is impossible. I personally confirmed that a usage cap was in place since MTN overcharged me earlier in 2016. I am not even using the sim ! You are not even looking into this, just giving the same generic response. How can my my bill be R199 for 4 months then suddenly jump to R1199??? I AM NOT USING THIS SIM!