MTN Charging overcharging me. For numbers I didn't upgrade or Requested,

Hi, I am writing this email because I feel like no one is helping.

Here is the Background to my story where I hope someone acts fast in fixing this seemingly easy problem. Christmas, New year, My mother's birthday first of January , Valentines day and my wedding anniversary on the 17th of Feb is and will all runed to this mistake and is causing me massive distress and financial burden that I did not plan for.

On BlackFriday I did an Upgrade on 2 Numbers (Directly from MTN's Website - MTN Black Friday Deals). My Number and my Mom's. I have selected the MyMTN Sky Bronze (R499) for both and I received it. My total Amount should be roughly R1300. The last 2 months and since I saw the first invoice I have called MTN (November) and Mondo (January) and asked them to fix the problem as I am paying over R 5000 a month. Mondo did confirm it was a "back end system error" where the Zero rated calls was not suppose to have a package on and they logged a remiday case 268DT52 on 2023/01/09 but still MTN (I spoke to MTN already In November 2022 to find the problem) took MONEY from My account even when they were not allowed as a dispute was logged.

For some reason I have a "Zero rated" Sim Card and Numbers that was also sent to me called "MyMTN Sky Zero". I did NOT apply for them nor did I select packages on them. Please can this be fixed, it is causing problems with my Work life seeing that I have to call and NO one is phoning me BACK or giving me a Fix nor am I getting Refunded.

Please see below a list of People that was phoned and reference numbers:

First Alot of Normal MTN calls on 135 (First call was November 15th) MTN Fosia - *** - Cancellations (She suggested I speak to Mondo)

3rd party vendor - Mondo

Mondo on MTN Side - Remedy *** - 2023/01/09 *** order number. Chantlê Mondo -2023/01/23 - David - 13:20. Mondo - 2023/01/24 - Satchen -10:08 - They said the problem is with MTN... Biling. Wait 3 Days. Mondo - 2023/01/26 - Anisa 08:13 - Call Tomorrow. Mondo - 2023/01/27 - Albertus 08:13- Contracts Fixed According to Albertus. Where is the money? He will request payback for refunds. 7 Days Mondo - 2023/02/03 - (didn't get the Name)They said they will call on Monday ... nothing done. MTN - 2023/02/03 - MTN Transvered me Back to Mondo... Merrell will call back... No one did.

Ref Numbers: Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day. Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day. Dear Customer,Your query *** has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day. Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day. Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Dear Customer,Your query *** has been opened. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day. Dear Customer,Your query *** has been closed. Please contact call center if you require more information. Thank you for using MTN. Have a Y'ello day. Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!! Your device delivery status for the order# *** is updated to Delivered on 2022-12-01 01:30:06.000+02:00 Thank you for using MTN Yello Customer!!