1 reviews | Active since Dec 2010
MTN Charging me R6000 for 20mb!!!!!!!!!!!!!!!
<p>My MTN account got suspended today, and when I logged in to check. My unbilled balance is sitting at R6000, for only 20mb out of bundle data usage!</p> <p> </p> <p>My total data usage is 540mb.... I used 520mb using data bundles. Leaving a remaining 20mb and I am being charged R6000! This is *******!</p> <p> </p> <p>And I am told I cannot query this until the invoice is finalised</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension has been lifted, our billing department is aware of the issue relating to the data charges on the unbilled October invoices and this will be corrected before the October invoice is finalized
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension has been lifted, our billing department is aware of the issue relating to the data charges on the unbilled October invoices and this will be corrected before the October invoice is finalized
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***