MS
Maureen S
1 reviews | Active since Jul 2015
30 Jul 2015, 14:01
MTN CHARGING ME FOR DATA/SMS's AND NOT SUPPLYING
DISGUSTING SERVICE FROM MTN - PAYING FOR DATA & SMS'S AND NOT RECEIVING ANY - CHARGING ME 100 MINUTES OF CALLS - MY BILL PAYMENT IS @ R475.56 FOR CALLS ONLY???!!!<br> Complaint no S323319 - I have been continuously complaining regarding lack of data and SMS's for the past months when I realised that I was not getting the full service that I pay for with no joy? <br> <br> If this is not sorted out pronto and I receive what I pay for with back dated service, I am going to the press! This non-service has been over the past 3 months. Cannot even get through to 808 to complain?
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MTN South Africa's replyOfficial
12 Aug 2015, 15:40Hello msoule,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
MTN South Africa's reply12 Aug 2015, 15:40
Official
Hello msoule,
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***
Thank you for your post, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Yahya
REQ:***