SM
Sibusisiwe M
1 reviews | Active since Jul 2013
05 Jan 2016, 15:02
MTN charging me for an ugrade that never happend
I currently have R164 monthly contract with MTN. Then a few months ago MTN started debiting my account with R500, when I enquire they told me that I had upgraded. I have never given MTN the go ahead to upgrade any phone or contract, and still the phone they say I upgraded to I have never received, the only airtime that I am receiving is R164. Now MTN has handed over my account to debt collectors.
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MTN South Africa's replyOfficial
06 Jan 2016, 16:38Hello zurrrii,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you fax to me the affidavit stating that the client have never requested or give permission for the upgrade to be done in her name. The ID copy need to be certified and the police stamp should be cleared. Once received this will be send to the ***** department to investigate. 15 ,working days.
My fax number ***, please mark for my attention.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you fax to me the affidavit stating that the client have never requested or give permission for the upgrade to be done in her name. The ID copy need to be certified and the police stamp should be cleared. Once received this will be send to the ***** department to investigate. 15 ,working days.
My fax number ***, please mark for my attention.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Jan 2016, 16:38
Official
Hello zurrrii,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you fax to me the affidavit stating that the client have never requested or give permission for the upgrade to be done in her name. The ID copy need to be certified and the police stamp should be cleared. Once received this will be send to the ***** department to investigate. 15 ,working days.
My fax number ***, please mark for my attention.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please can you fax to me the affidavit stating that the client have never requested or give permission for the upgrade to be done in her name. The ID copy need to be certified and the police stamp should be cleared. Once received this will be send to the ***** department to investigate. 15 ,working days.
My fax number ***, please mark for my attention.
Kind Regards,
Alice van der Merwe
***