MM
Mzwandile M
1 reviews | Active since May 2009
12 Feb 2015, 10:48
MTN charging me an arm an a leg/no response
My monthly usual cell account with MTN has been between R500 and R700 for many years. Suddenly, there were additional charges of R2,333-89 (Nov), R3,537-52 (Dec) and R666 (Jan). The narration on my statement is \Packet Switch Data Calls". I first became aware of this at the end of December when the November bill was charged to my account. I then logged a call with MTN on 3 January and was promised an investigation and feedback within 7 working days. That never materialised and I logged another call at the beginning of February"
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MTN South Africa's replyOfficial
24 Feb 2015, 12:16Hello mnc,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records your package is on an open contract and once your provisioning is utilised the account will be billed accordingly. However, we can pick up that a limit was been set on your account on the 03-02-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records your package is on an open contract and once your provisioning is utilised the account will be billed accordingly. However, we can pick up that a limit was been set on your account on the 03-02-2015.
Best regards
Mantoa
REQ:***
MTN South Africa's reply24 Feb 2015, 12:16
Official
Hello mnc,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records your package is on an open contract and once your provisioning is utilised the account will be billed accordingly. However, we can pick up that a limit was been set on your account on the 03-02-2015.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes.
According to our records your package is on an open contract and once your provisioning is utilised the account will be billed accordingly. However, we can pick up that a limit was been set on your account on the 03-02-2015.
Best regards
Mantoa
REQ:***