MTN charging for unwanted and unrequested insurance.

After repeatedly requesting that they stop charging me for insurance which I did not request, they continue to charge me for unwanted insurance.

Email Address *** Invoice date 12-01-2025 Invoice number I*** Billing account BA*** Previous account A*** Payment Method Direct Debit Due date 31-01-2025

I have discussed this with a variety of different email addresses at MTN but they still persist in charging me for the insurance that I did not request.

I have written to and had responses from ***, as well as their customer care division, however they persist in charging me for unwanted insurance.

When my contract ends, I will not extend or renew it. I would prefer to use Pay as you Go or switch to a different service provider.