CS
Cherry S
1 reviews | Active since Mar 2015
14 Apr 2015, 10:42
Mtn charging for sms package/***
Part of my new package is 100 free sms per month. I am now being charged for them/ see invoice E***
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Replies (1)
MTN South Africa's replyOfficial
28 Apr 2015, 13:53Hello Viv Sil,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for discount not received on the SMS bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for discount not received on the SMS bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply28 Apr 2015, 13:53
Official
Hello Viv Sil,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for discount not received on the SMS bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit has been processed for discount not received on the SMS bundle.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***