1 reviews | Active since Oct 2018
MTN - charging for services not rendered
Pathetic, pathetic, pathetic from online complaints, queries, discussions over facebook messenger because their 083 135 number doesn't work up. *****ing my money, because if I don't pay you disconnect me. I've upgraded 2 of my 3 contracts May 2018. One was Sim only for R89 p/m and the other to a router. So guess what. MTN has been charging me for a new device on my sim only upgrade instead of billing R89p/m as per contract, they charge me R201.18 every month. Zanele from MTN South Africa concurred on 4 Sep that I 'm charged for a device as well and the matter will be escalated to the sales apartment. Nothing happened. Yesterday I get another threatening sms stating that if I don't pay a certain amount within 2 days my services will be suspended. What utter nonsense, I paid what I was suppose to, now they want to suspend my service. But it's ok that they are *****ing from me??? Why are they not fixing this problem? I want my money back, I want apologies for the upsetting sms's and I want to terminate all 3 contracts with MTN .
Good day Jolene
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
Good day Jolene
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
Good day Jolene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation the Promo fee has been removed from your package. Please note that you currently have a credit on your account as you were being billed for the device as well. Please do not be alarmed when you receive your next invoice as all the adjustments I've done will be reflecting on it. Going forward you will be paying your normal R89 subscription for the Sim only package that you took.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,
Good day Jolene
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. As per our telephonic conversation the Promo fee has been removed from your package. Please note that you currently have a credit on your account as you were being billed for the device as well. Please do not be alarmed when you receive your next invoice as all the adjustments I've done will be reflecting on it. Going forward you will be paying your normal R89 subscription for the Sim only package that you took.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Team
Best regards,