RS
Robert S
1 reviews | Active since Jul 2015
24 Jul 2015, 07:58
MTN charging for Data that I did not ask for
I signed a contract with MTN about 2 months ago for the 2GB for R99 p/m, and its been working just fine, last night I get my account from them only to see that they have added a Once off 10GB Data Bundle for R600 that I did not ask for.<br> <br> Called the MTN call center this morning, and all they could do was log a call with the billing department and say it will take 2 weeks for them to get back to me with any form of resolution/update. I find this completely and utterly unacceptable.
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MTN South Africa's replyOfficial
03 Aug 2015, 16:01Hello Danger_oob,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit request for the amount of R599.00 on the invoice dated
2015-07-20 has been sent through for approval.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit request for the amount of R599.00 on the invoice dated
2015-07-20 has been sent through for approval.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
MTN South Africa's reply03 Aug 2015, 16:01
Official
Hello Danger_oob,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit request for the amount of R599.00 on the invoice dated
2015-07-20 has been sent through for approval.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that a credit request for the amount of R599.00 on the invoice dated
2015-07-20 has been sent through for approval.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards,
Peggy
REQ:***