MTN- Charging for Contract never activated

October 2014 I took out a second contract with MTN. <br> Since then the Sim Card was never activated, after numerous calls still nothing.<br> Even though contract was not activated, money is taken off monthly off my account monthly.<br> April 2015 the phone got ******, I was reassured as I took insurance on my contract when taking out the contract. <br> Phoned MTN, they said I had no insurance. <br> Requested my original contract, they said it was not on file electronically/ archived, the contract was GONE.<br> So after R9000 taken off my account from OCT 2014, my sim was never activated and suddenly the contract is lost.<br> After a year of phoning and begging to resolve this, NO LUCK.<br> NO CONTRACT= NO AGREEMENT<br> No money can be taken off an account for a contract that was never activated & the contract lost.<br> I have asked MTN to stop the payments from going off my account, they said they cant.<br> All I am asking for is a refund on the money taken off my account & for the account that has never been activated to be cancelled.<br> I have no other choice but to lay ******** charges against MTN as maybe this will get their ATTENTION.<br> Customer Service, Legal Departments, Accounts or Regional Managers is of no help at MTN