1 reviews | Active since Oct 2014
MTN CHARGING DIFFERENT AMOUNT EACH MONTH
I signed a data contract with MTN for a wifi modem. The advert and the contract specifies that it will only cost me R239 a month. Excluding all the problems I have experienced getting this modem and being debited for something I didn't have. Taking a month to be delivered and the cell nr being deactivated and struggling to get the sim card activated. I am now having an issue where I am being charged different amounts each month. In June I got charge R264.87 ( this has been refunded), July I got charged R432.36. This was explained to me to be "prorata data". I was then promised I will be charged the correct amount from this day on. To my surprise this morning here I get charged R311.71. MTN I want an explanation, why aren't you following a legal contract? I did not budget for an amount to come off my account as a surprise every month. I have had cellphone contracts in the past and I was charged the same amount each month.
Good day Samantha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide me with your ID number for further investigations.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Samantha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide me with your ID number for further investigations.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Samantha,
Kindly note that I have sent you an e-mail with the details of your contract.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
Good day Samantha,
Kindly note that I have sent you an e-mail with the details of your contract.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
