MTN charging after I ask to close my account

Honestly if I could give a 0 rating I would.

I have had an account with MTN for years and this is the second time that I have to come to hellopeter to complain and it is Honestly just pathetic. I contacted MTN the 13th of April 2021 and to date I have not been assisted. My email was sent to the "retantion" that is clearly incapable of doing their jobs.

Since requesting my account is closed in April and a closing balance is sent to me I have not received any feedback and still receive monthly invoices. I refuse to pay this as I have been waiting almost 3 months now for you to close the account and nothing.

This is just pathetic service