1 reviews | Active since Nov 2012
MTN charges R96.00 for a topup50contract in a franchised store?
<p>No, my contract is R39.00, no mention is made of full charges for the first month.</p> <p>I did not subscribe to a topup50 contract at R96.00.</p> <p>Was I informed that I would be paying over and above the advertised amount for the first month?</p> <p>No, neither is it stated in the terms and conditions. </p> <p>Please ensure that my invoice is reversed thenreinstated with the correct amount, balance credited on the next bill.</p> <p>thank you</p> <p> </p>
Good Day porting567,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the billing team has attended to the matter and the credit has been processed to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day porting567,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that as per our records the billing team has attended to the matter and the credit has been processed to your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***