1 reviews | Active since Dec 2013
MTN Charges R5000 for Data Usage I never used
MTN Charges me R5000 for Data Usage I never used, my LTE router was never connected over lats month. I don''t even get proper data connection drops every time. MTN suspend my mobile sim that has nothing to do with data sim. Not a SMS warning that data limit has been reached. Not even a SMS that my service will be suspended. Assk the call centre if it is possible that my sim has been cloned, just a no answer. Get a SMS though to rate the service. Upon Submit I get a invalid USSD message. Why the service rating SMS and not any warning messages. Attitude sucks. Same thing happened previously with R5000 data bill. Previous complaint ignored. I am moving over to Vodacom. Stopping debit order if this is not resolved. I am going to the consumer council if this is not resolved. My service rating out of 10 = -***.
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your cell number it's not suspended and there is a note that you were advised that you can log a dispute after the invoice is finalised.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked your cell number it's not suspended and there is a note that you were advised that you can log a dispute after the invoice is finalised.
Warm Regards
Nompumelelo
REQ:***