MTN Charges Incorrectly and Damages Credit Score

I am lodging a final complaint against MTN (Account ***).

Despite agreeing to a monthly fee of R269, MTN has repeatedly charged incorrect and undisclosed amounts. I disputed these charges and requested evidence (including sales call recordings), which was never provided.

I requested cancellation and returned the router in January 2025 (***). Yet, my account remains in arrears on credit bureaus, causing serious damage to my credit score. Multiple assurances that this issue was being escalated have yielded no resolution.

I demand the following immediate actions:

Full cancellation of my account with written confirmation.

Reversal of all disputed charges.

Removal of the negative listing from all credit bureaus.

Explanation of why this situation occurred and steps to prevent future recurrence.

Failure to comply will leave me no choice but to escalate this matter to the National Consumer Commission (NCC), the Credit Ombud, and pursue all legal remedies.

MTN must act urgently.