MTN Charges for services not rendered

Item: MTN South Africa
Rating: 1

<p>MTN has been billing me since July 2016 for a contract phone that I did not receive. I have called countless times trying to resolve the issue with zero assistance. My last resort was reversing the payment in January 2017 of which resulted in MTN blocking services for my ther devices. </p> <p> </p>

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

07 Feb 2017, 16:25

Good day Kate

Thank you for your post.

Please kindly note that as per our records investigated we have found out that you have been receiving the provisioning for your contract.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela.

REQ:***

MTN South Africa's reply07 Feb 2017, 16:25

Official

Good day Kate

Thank you for your post.

Please kindly note that as per our records investigated we have found out that you have been receiving the provisioning for your contract.

We would like to assure you that we are actively working to improve our service levels.

Regards

Angela.

REQ:***

's updateReviewer Update

21 Feb 2017, 10:45

My phone has been closed again. Can you please call me on this number ********** 095.

This has gone too far, MTN has been abusing their powers unnnecessarily

's update21 Feb 2017, 10:45

Reviewer Update

My phone has been closed again. Can you please call me on this number ********** 095.

This has gone too far, MTN has been abusing their powers unnnecessarily