MTN charges for services but provides none

My complaint continues since 28 November 2015 when my phone broke. I have been sent from here to there told to wait for this number then that number. After phoning today I was told they could see no action taken on our complaint. This after receiving an e-mail saying they are attending to the problem as urgent. I have paid my contract charges every month while being without a phone. To say service has been poor is an over statement. This is now escalating to a breach in contract where we are charged for a contract we cannot use. Limits are set on the contracts when none are requested and we are left with no service. Sharia the supervisor was supposed to deal with the matter once it was escalated but she is on leave. Where is the reasonable attempt to restore my service with the equipment that is part of the contract. Said equipment failed within 11 Days. Reference numbers are: #***1 & Req:***<br> The complaints management team sent a Mail on 30 December asking about my service during the handling of the complaint. What service? There has been no call, no follow up and no resolution.