MTN charges customers for dialing 135

Item: MTN South Africa
Rating: 1
Author: Ryan J

Why am I being charged and losing out on my minutes everyt ime I call the call centre number of 135? I want a full itinary of every single month to date of my calls and every single call to the number 135 needs to be reimbursed back to me.

Additionally, I bought a prepaid airtime, bought data with it, was topped up with my Contract based data on the 12th as per normal but for some reason my Contract data was being used so my prepaid bundle I had bought was stuck around 350MB of UNUSED data, this is pure theft. I want my data back also.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

06 Dec 2018, 11:44

Good day Ryan

Thank you for your post.
Sorry for the inconveniences that you experienced as a result of this.
Please note that I have tried to contact you with no luck. I will send you an email for further details pertaining your query.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsZenetta Portia ViljoenComplaints Management team

MTN South Africa's reply06 Dec 2018, 11:44

Official

Ryan J's updateReviewer Update

06 Dec 2018, 14:03

Hi I saw a missed call around 11:00am. I am available every day after 13:00pm. Tried to return the call seems like only an outbound number. Have not received an email from you as yet. Currently, nothing has changed, after this message I then contacted your call centre again! Again, I was charged for this call. Regards, Ryan

Ryan J's update06 Dec 2018, 14:03

Reviewer Update