1 reviews | Active since Jan 2016
Mtn charged over credit limit
<p>I have a credit limit of R1600.00 on my mtn account. This month R4299.75 was debited from my absa account, well above my credit limit. A couple of months ago the same thing happened, and mtn responded very quickly, and I was refunded. My account number at mtn is A ********** </p> <p>I see on my latest statement now mtn has, without my concent or permission, raised my credit limit to almost R6000.00. </p> <p>Please mtn, please correct my account!</p> <p>Hope to hear from you soon</p> <p> </p> <p>Regards Sebastiaan</p> <p> ********** 988</p> **********
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Billing team for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Mtn, thank you, issue resolved within two days. Excellent service especially by Mantoa Morusi from MTN Executive Complaints Office
Thank you MTN
Mtn, thank you, issue resolved within two days. Excellent service especially by Mantoa Morusi from MTN Executive Complaints Office
Thank you MTN