AM
Anel M
1 reviews | Active since Sept 2015
02 Sept 2015, 11:30
MTN charged for data not used
Been trying to sort out over billing from 13 April this year. MTN refuses to help me and to provide person's name that has the authority to assist. Been in to MTN stores numerous times. Have phoned the call centre numerous times. Have spent approximately 6 hours on the phone to them. Matter has been ongoing for 112 days. Have not received any correspondence regarding the resolution of this problem. Data validation email received with incorrect information.
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Replies (1)
MTN South Africa's replyOfficial
04 Sept 2015, 11:09Hello anelmack,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused. Please note that a consultant from our billing department will be in contact with you shortly.
Best regards
Mantoa
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused. Please note that a consultant from our billing department will be in contact with you shortly.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply04 Sept 2015, 11:09
Official
Hello anelmack,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused. Please note that a consultant from our billing department will be in contact with you shortly.
Best regards
Mantoa
REQ:***
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.
Kindly accept our sincere apologies for any inconvenience caused. Please note that a consultant from our billing department will be in contact with you shortly.
Best regards
Mantoa
REQ:***
Best regards,