MTN Charge as we want
<p>Hi</p> <p> </p> <p>I had an mtn contract which was ending and went into branch to choose a new one.</p> <p>The consultant helping me told me that the contract was ending and she cancelled the contract and I choose a new contract for R170 and the previous one was R140 a month.When I received my bill in January I was charged R365 from MTN which did not make sense.I called MTN Reference Number:REQ ********** and I spoke to multiple different agents as the issue was never getting resolved and I was promised that this was in error was would be reversed in 3-5 working days ,,,this was at the start of January.Then after still no help I sent a complaint on Facebook to MTN and they told me I am being charged for the old contract as it was not cancelled which I told them would be a mistake of the consultant and not on my side as we don't have access to cancel but we inform the consultants to cancel from their side.But even after this I have received no feedback from MTN and the charges was not reversed.I am so tired so received such bad service in South Africa and where big companies such as MTN feel then can charge incorrectly we are too small to care about and don't fix the mistakes on their side and drag out issues such as this for months on end and it was to end.</p> <p> </p> <p>Regards</p> <p> </p> <p>Shannon Inarman</p>
Good day
Thank you for your post
The extra charges is the sms and data bundles which is not inclusive in your package - these bundles need to be removed should you still want to pay R170.00 as signed. Please advise us on this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Good day
Thank you for your post
The extra charges is the sms and data bundles which is not inclusive in your package - these bundles need to be removed should you still want to pay R170.00 as signed. Please advise us on this.
We would like to assure you that we are actively working to improve our service levels.
Regards
Angela
REQ:***
Hi Angela
The first time when I was told about these extra charges it did not make sense as that contract was completed and the person who I dealt with to take a new contract with at mtn assured me I would only be charged R170 pm going forward. Even after telling this to mtn in January when I called through the debit order I received in feb was wrong and I have since reversed these incorrect charges since mtn refuses to provide any kind of proper service.I called mtn again today and the person I spoke to told me that the contract I am on now is for R210 a month though I signed a contract for R170 a month.That to fix this I must return to the mtn store to update my information as this will fix the problem.I spoke to this consultant for about a hour and waited to speak to the Manager Mervin Pillay but he was busy with other calls and did not bother to return my call though I waited so long on the phone.From all the information I have received the mtn store captured details incorrectly for the contract (R210 instead of R170 pm)and appearently did not cancel the extra charges. Though all this is mtn's fault the client must run around to fix such issues...... Is this the kind of service we can expect of you?I received a message today to pay R653.25 since I reversed the incorrect debit orders charged to my account.I should be charged R350 total for both December and January. When Mtn fixes the issues on my account and the billing is correct then I will gladly pay the R350 that I owe but I not willing to pay R653.25 since the staff an incapable to properly capture information and do their job correctly. Why should the customer suffer for the mistakes made by the people who work there.The reference for my call today was ********** 82. Should you wish to contact me directly to resolve please call me on ********** 117.
Hi Angela
The first time when I was told about these extra charges it did not make sense as that contract was completed and the person who I dealt with to take a new contract with at mtn assured me I would only be charged R170 pm going forward. Even after telling this to mtn in January when I called through the debit order I received in feb was wrong and I have since reversed these incorrect charges since mtn refuses to provide any kind of proper service.I called mtn again today and the person I spoke to told me that the contract I am on now is for R210 a month though I signed a contract for R170 a month.That to fix this I must return to the mtn store to update my information as this will fix the problem.I spoke to this consultant for about a hour and waited to speak to the Manager Mervin Pillay but he was busy with other calls and did not bother to return my call though I waited so long on the phone.From all the information I have received the mtn store captured details incorrectly for the contract (R210 instead of R170 pm)and appearently did not cancel the extra charges. Though all this is mtn's fault the client must run around to fix such issues...... Is this the kind of service we can expect of you?I received a message today to pay R653.25 since I reversed the incorrect debit orders charged to my account.I should be charged R350 total for both December and January. When Mtn fixes the issues on my account and the billing is correct then I will gladly pay the R350 that I owe but I not willing to pay R653.25 since the staff an incapable to properly capture information and do their job correctly. Why should the customer suffer for the mistakes made by the people who work there.The reference for my call today was ********** 82. Should you wish to contact me directly to resolve please call me on ********** 117.