LM
Louis M
1 reviews | Active since Nov 2018
29 Nov 2018, 00:31
MTN charge 1GB to talk 25 min on whatsapp
For the last weeks MTN take 1GB for talking 25 min on whatsapp ....I call the Service champion. ...its not MTN its the App takiing the data. For the last two weeks I purses 1 GB evety day to talk for 20 to 30 min on Whatsapp. I. Obtain a Vodacom sim and loud 1 GB and loud MTN I call the same person when MTN Data is depleted. ...Vodacom still have 830M avalabile How is this possible. ....
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MTN South Africa's replyOfficial
29 Nov 2018, 10:42Good day Loius
Thank you for your post.
Please note there are a number of factors that can influence the amount of data used by a WhatsApp voice/video call. These include the available network (LTE, 3G), the quality, , as well as signal strength.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Please note there are a number of factors that can influence the amount of data used by a WhatsApp voice/video call. These include the available network (LTE, 3G), the quality, , as well as signal strength.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply29 Nov 2018, 10:42
Official
Good day Loius
Thank you for your post.
Please note there are a number of factors that can influence the amount of data used by a WhatsApp voice/video call. These include the available network (LTE, 3G), the quality, , as well as signal strength.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Please note there are a number of factors that can influence the amount of data used by a WhatsApp voice/video call. These include the available network (LTE, 3G), the quality, , as well as signal strength.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Mazwi Zuma
Complaints Analyst