mtn chaotic , sad and no idea about customer service - its a zoo

This is the first mail sent to mtn on the 20th of May at 10:04

To date I have not had 1 phone call back

I received my sim on the 9th of May DSV didn't update their system to say it was delivered DELAY 1 Then Luvuyo sent an escalation and it was resolved I CHASED again - because there was NO response from MTN,on Wednesday the 15h of May Awonke confirmed I have 72 hours. DELAY 2 On friday Sindisiswe confirmed I have one last day i.e. by close of business Friday it will be activated. DELAY 3 I phoned this morning and Sindisiwe confirmed now it will only be activated on Thursday at 8AM and Zikona confirmed the same thing. So and so didn't update my phone number, so a new ticket has been created We are sorry Ms Robinson, we cannot escalate the matter, that is another department who didn't do their job. We can't transfer you to anyone???? It seems like activities have not done their JOB!!!!!!! iF IT IS NOT ACTIVATED BY 8AM on Thursday the 23rd of May -I will cancel

You cannot make MTN processes failures the clients problem and have no way to assist them

I a Can SOMEONE please make this happen sooner or confirm how you plan to compensate me for the loss of time I could have been using my data. When the account comes will I be paying full???? This does not make sense

Update since the first mail received

On Thursday Sinthle told me that a number was allocated to the wrong pin. I called out my pin and she says its not correct Today (28TH) Awonke tells me that the status of the case was incorrectly closed on saturday. Cindy - the manager, who I have asked to speak to before, never calls back and again she is in a meeting today and will again not return my call

Unhappy customer ***m a vodacom account holder with 4 contracts to my name I was thinking of switching to MTN, but that will NOT happen now