MTN changing contract without consent and throttling without valid reasons- USELESS SUPPORT AND COMPLAINTS STAFF

Took out a contract in November last year. It is a month to month, 5g contract with 300gb at best 5g speeds, then 300gb at 30mbps. Speeds were great up until February where speed tests show it jumps to about 50mbps and then settles on 30mbps, the result is always 30 up and down.

So 2 issues, one is why is it jumping to +-50mbps and why am i throttled to 30mbps. I checked my data usage and I have never exceed 300gb which logically means i should be on best 5g speeds - not complicated to understand. When I called ***, they said I am on 50mbps, that they will log a call to resolve but 2 weeks later nothing so they are a bunch of bs'ers. I also confirmed that my contract is changed because when i log into the app, it says the same. I have explained this a dozen times to them, did it compute, NO. These people cant read or apply simple problem solving techniques - i say cant read because they really cant, I had them when i used 30gb data claim i am using 300gb data so their excuse was i ran out of full speed data, I had to explain to them how to convert mb to gb!!!!

How did my contract change and how is it that 6 weeks later today after over a dozen logged requests and mails to complaints division that no one can resolve it or have any clue what is going on.

In my interactions with any of them being store, ***, or complaints, they have proven their 30%er skillset, it is honestly like talking to a brick. When you get asked what contract you took out or what your address is, it really makes me thinkg they are a running a cesspit of an operation.

They process applications with all the info needed but here they are running around like rats looking for cheese, crazy.

It is 6 weeks now and I get the same mediocre lazy responses from these 30%er's.

I have now logged a complaint with ***, ***

BEWARE OF MTN, they are a shady company with even more shady staff and software systems.