MTN CHANGING ACCOUNT AND BILLING INFORMATION

So my husband decided to get me a Samsung S5 on Top Up 200 with Mtn, and converted my pay as you go number to Top Up. After a battle to get the phone I now have the phone for about 2 weeks. The last time I checked I had balance of round about R180 call time on my phone and R12 (that is still hanging there from the pay as you go days) and round about 200mb data. Tonight when I checked the R180 call time is gone!!!! I phone Mtn Direct just to ask them to rectify the problem, as my husband is in PE at the moment, cant they just phone him and do their security checks and sort out the problem, which they created themselves. I speak to Paul and he says no they cant phone my husband he has to phone them! I am sitting 2000km from my husband in Vryheid, with a 22 month old baby with no phone!!! Mtn made a ****** up with their billing, now it is my problem. This is totally unacceptable. I am so upset with Mtn's total lack of understanding and total unwillingness to help me!!! Written by Suzette Stoffberg, wife of Freddie Stoffberg