WR
Wikus R
1 reviews | Active since Jun 2015
06 Aug 2015, 13:03
MTN changes Terms of Contract after 3 Months
It seems MTN is determined to loose me as a customer after 17 odd years. Although my previous complaints regarding the overcharge on subs only took 2 months to resolve, no sooner has the money been refunded, before I received a sms stating that the pricing structure of my contract has been updated. Trying to get a clear answer form anyone is a mission in it's own because the \ Customer Service dept
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Replies (1)
MTN South Africa's replyOfficial
24 Aug 2015, 14:31Hello Wikus74,
Thank you for post and the time taken to raise your concerns with us.
Kindly note that all MTN customers (new or old) are affected by any price changes. Therefore, they are notified in advance regarding MTN's pricing and services.
I sincerely hope that we are able to restore your faith in us.
Thank you
Kind regards
Farhaana
REQ:***
Thank you for post and the time taken to raise your concerns with us.
Kindly note that all MTN customers (new or old) are affected by any price changes. Therefore, they are notified in advance regarding MTN's pricing and services.
I sincerely hope that we are able to restore your faith in us.
Thank you
Kind regards
Farhaana
REQ:***
MTN South Africa's reply24 Aug 2015, 14:31
Official
Hello Wikus74,
Thank you for post and the time taken to raise your concerns with us.
Kindly note that all MTN customers (new or old) are affected by any price changes. Therefore, they are notified in advance regarding MTN's pricing and services.
I sincerely hope that we are able to restore your faith in us.
Thank you
Kind regards
Farhaana
REQ:***
Thank you for post and the time taken to raise your concerns with us.
Kindly note that all MTN customers (new or old) are affected by any price changes. Therefore, they are notified in advance regarding MTN's pricing and services.
I sincerely hope that we are able to restore your faith in us.
Thank you
Kind regards
Farhaana
REQ:***