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DOLORES E
1 reviews | Active since Mar 2009
02 Aug 2018, 07:39
MTN Changes not fair
To whom it may concern: I have been a customer of MTN for many years last month we received and sms to say that MTN has listened to the customers and our billing information will be changed to the 26th of each month. This morning I receive a email of my July invoice however I have already paid for July. When I contacted MTN I was told this is due to the changes. I did not request these changes and I do not have money to pay for this extra bill that was send through. I pay my account on the 20th of every month this I done in July I do not sit with cash to pay another amount because MTN has decided we wanted change. I did not request the change and I will pay my amount as I use to on the 20th of each Month.
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MTN South Africa's replyOfficial
02 Aug 2018, 08:17Good day Dolores,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that due to you being a cash paying customer, your bill would need to be paid 21 days after your invoice date. However, should you wish to change to debit order, you will still be able to be debited on the 20th of every month.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply02 Aug 2018, 08:17
Official
Good day Dolores,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that due to you being a cash paying customer, your bill would need to be paid 21 days after your invoice date. However, should you wish to change to debit order, you will still be able to be debited on the 20th of every month.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
DE
DOLORES E's updateReviewer Update
02 Aug 2018, 08:43My payment was due by the 7th of each month but because I get paid on the 20th I made the payments then with no problem at all. So the 2nd statement for July you say I can pay this on the 20th what then about the statement for August?
DE
DOLORES E's update02 Aug 2018, 08:43
Reviewer Update
My payment was due by the 7th of each month but because I get paid on the 20th I made the payments then with no problem at all. So the 2nd statement for July you say I can pay this on the 20th what then about the statement for August?