DH
Daniel H
1 reviews | Active since Nov 2019
03 Nov 2019, 21:24
Mtn changes data contract without consent
I am a customer since 2012 with the uncapped data contract. I heard from other people that the contract was terminated by mtn. I cannot now connect to the internet with my modem anymore. How can mtn change a contract without my consent or options, I am stil paying the monthly fee as agreed. The last time mtn contacted me was in 2015 to upgrade, but i declined due to the option was paying more to receive less, which was a downgrade not a upgrade. Why can't they contact me, they just stopped my data while i am still paying.
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Replies (2)
MTN South Africa's replyOfficial
06 Nov 2019, 13:46Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please note that the MTN Broadband lite package will be discontinued.
Please note that MTN do not cancelled contracts connected to the old packages, the old package will be migrated to the current package we have with the same benefits as per the previous package you were on.
Your package has not been migrated as yet and is still on the old one. This contract expired already 2014-05-23.
There is no suspension on the account. Please test the sim card in another device, the sim card could be faulty.
Please visits any MTN store to assist you with the upgrade, the black Friday deal is coming as well from the 21st of November for the black Friday deal you can call MTN Direct on ***. Once advertised.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please note that the MTN Broadband lite package will be discontinued.
Please note that MTN do not cancelled contracts connected to the old packages, the old package will be migrated to the current package we have with the same benefits as per the previous package you were on.
Your package has not been migrated as yet and is still on the old one. This contract expired already 2014-05-23.
There is no suspension on the account. Please test the sim card in another device, the sim card could be faulty.
Please visits any MTN store to assist you with the upgrade, the black Friday deal is coming as well from the 21st of November for the black Friday deal you can call MTN Direct on ***. Once advertised.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply06 Nov 2019, 13:46
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Please note that the MTN Broadband lite package will be discontinued.
Please note that MTN do not cancelled contracts connected to the old packages, the old package will be migrated to the current package we have with the same benefits as per the previous package you were on.
Your package has not been migrated as yet and is still on the old one. This contract expired already 2014-05-23.
There is no suspension on the account. Please test the sim card in another device, the sim card could be faulty.
Please visits any MTN store to assist you with the upgrade, the black Friday deal is coming as well from the 21st of November for the black Friday deal you can call MTN Direct on ***. Once advertised.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Please note that the MTN Broadband lite package will be discontinued.
Please note that MTN do not cancelled contracts connected to the old packages, the old package will be migrated to the current package we have with the same benefits as per the previous package you were on.
Your package has not been migrated as yet and is still on the old one. This contract expired already 2014-05-23.
There is no suspension on the account. Please test the sim card in another device, the sim card could be faulty.
Please visits any MTN store to assist you with the upgrade, the black Friday deal is coming as well from the 21st of November for the black Friday deal you can call MTN Direct on ***. Once advertised.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
DH
Daniel H's updateReviewer Update
06 Nov 2019, 13:59Thank you for response, much appreciated.
DH
Daniel H's update06 Nov 2019, 13:59
Reviewer Update
Thank you for response, much appreciated.