DH
Dawid H
1 reviews | Active since Jun 2014
12 Oct 2018, 16:51
MTN changed the dates of my free allocated minutes and data without my knowledge.
MTN changed the dates of my allocated minutes and data on the contract that I have with them without notifying me.I always received my free minutes and data on the 14th of each month.Now suddenly they changed the dates to the 12th of each month.By doing that I lost over 30gigs of data that I was supposed to use before the 14th.The helpdesk claim they did send me a sms to notify me that they going to change the allocation dates, but can’t tell me the date or time when they send it.To me this is theft.30 gigs of mobile data is a lot of money.
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Replies (2)DH
Dawid H's updateReviewer Update
15 Oct 2018, 09:45Customer care just called me now and said that they notified their clients via their statements regarding the change.I checked my September electronic statement and they mention nothing.
DH
Dawid H's update15 Oct 2018, 09:45
Reviewer Update
Customer care just called me now and said that they notified their clients via their statements regarding the change.I checked my September electronic statement and they mention nothing.
DH
Dawid H's updateReviewer Update
17 Oct 2018, 09:36I can tell you one thing,You lost a customer .Im finished with you.Mtn applies ***** tactics. The WASP incidents is one example.I complaint all over the internet and people will see it.Since this Nigeria incident you try and ******* your customers.
Some people on Mybroadband confirmed that they received sms about the change and some people didn't.Im one of your customers that didn't receive a sms.If you did send a sms i want proof .
DH
Dawid H's update17 Oct 2018, 09:36
Reviewer Update
I can tell you one thing,You lost a customer .Im finished with you.Mtn applies ***** tactics. The WASP incidents is one example.I complaint all over the internet and people will see it.Since this Nigeria incident you try and ******* your customers.
Some people on Mybroadband confirmed that they received sms about the change and some people didn't.Im one of your customers that didn't receive a sms.If you did send a sms i want proof .